Southwest CEO Gary Kelly Playing Guitar

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Southwest CEO Gary Kelly Playing Guitar

Wed, 09/16/2009 - 10:02 — Caleb Fox

Video:

Southwest Airlines Chairman, President & CEO Gary Kelly discusses his love for playing music on his guitar. This video clip is an excerpt from a documentary in production called TONE.

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Comments

G -- i'm a middle-aged guitarist too (although i dont play as well as you) who also has children chanting 'turn it down, dad!' if only my wife understood about having multiple guitars! we should jam.

alittleguitar — Wed, 09/16/2009 - 12:48

I wish Mr. Kelley would take a break from the strings and look at his company's NEW customer service issues. I was a dedicated SW A-List member, flying every week. I had a pretty upsetting in-flight incident with an attendant in the beginning of August, and of of yet ... have not heard a resolution. I received an email in the beginning of Sept. stating "we are still working on it.". A standard cover letter ... to explain delays in resolving customer service issue. How poor!! Since then, this past dedicated passenger has flow 7 RT's across the nation, and have only chosen SW once. Until I feel that SW appreciates my business ... I will not appreciate them as my preferred carrier.
Can you strum the blues for me, Mr. Kelley?

Anonymous — Mon, 09/21/2009 - 22:28

Dear Mr. Kelley. HELP -- please play a song for me? I can't log onto your southwest airlines website anymore? I need for you to get someone in your IT department to help me? For about a month now, I can't log onto your website? It just runs and runs. It is the ONLY website I cannot get access? Did you update your website within the last month? If so, what do I do to get your software to load properly. I can't review flight information on line anymore, I can't book a flight anymore, I can't check in anymore, I can't do anything? And, your 800 number is not friendly--always waiting for 15 minutes or more, and your "customer service" employees are not equipped to answer IT questions. Can you strum your way to your IT department and have someone call me ASAP? contact information: rcpav at 412-787-5094 I love flying Southwest, but I am having trouble. I don't have trouble on my work computer. I'm thinking your website is not compatible with Windows Vista? But, I did not have this trouble a month ago? WHAT's UP? HELP!

rcpav — Wed, 09/23/2009 - 07:39

Mr Kelly,
Like an earlier poster, I have lost access to your website too, www.southwest.com won't load on any of the computers in my house. Called your 1-800 number, but they don't know anything about computers. Used ping.eu to check the routing, and I'm getting to swairlines-12, but no further. Your firewall must be blocking my IP. Please have someone in your IT department help me. Had to use the phone to make 4 reservations. It was very slow. I need access to the website. Help.

Singing the Website Blues — Sat, 10/31/2009 - 22:38

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