I wish Mr. Kelley would take a break from the strings and look at his company's NEW customer service issues. I was a dedicated SW A-List member, flying every week. I had a pretty upsetting in-flight incident with an attendant in the beginning of August, and of of yet ... have not heard a resolution. I received an email in the beginning of Sept. stating "we are still working on it.". A standard cover letter ... to explain delays in resolving customer service issue. How poor!! Since then, this past dedicated passenger has flow 7 RT's across the nation, and have only chosen SW once. Until I feel that SW appreciates my business ... I will not appreciate them as my preferred carrier.
Can you strum the blues for me, Mr. Kelley?

Mr Kelly,
Like an earlier poster, I have lost access to your website too, www.southwest.com won't load on any of the computers in my house. Called your 1-800 number, but they don't know anything about computers. Used ping.eu to check the routing, and I'm getting to swairlines-12, but no further. Your firewall must be blocking my IP. Please have someone in your IT department help me. Had to use the phone to make 4 reservations. It was very slow. I need access to the website. Help.

Good Evening,

My Family of 12 has just departed A Southwest Flight from Baltimore to New Orleans. We arrived in New Orleans with ZERO pieces of our 21 pieces of Luggage @ 8pm. Our flight from Baltimore to Houston was delayed (which would have cost us to miss our flight from houston to New Orleans), so the staff at BWI-Southwest put us on a flight from Baltimore to Tennessee instead so that we could connect from there to New Orleans. This was all done 15 minutes before the flight for Tenn left, So I am sure this is where our bags originally left us. (ALSO this flight was booked to capacity leaving us with minors sitting alone, and almost leaving two passengers behind without a changed ticket) Once arriving in New Orleans today at 8pm, And discovering no bags, the Southwest Baggage Claim Rep Courtnie said our bags may be on the Houston or Dallas flight coming in the next hour. We waited at New Orleans airport for two hours for our bags, and they did not arrive on the final two southwest flights. The Rep did not apologize or offer us any condolences the entire time, only saying there was no way to tell where our bags were until they arrived in someones unclaimed luggage section and she could call us then to have the bags shipped. We were traveling with several younger passengers and could not account for all the luggage claim checks, and she said we had to have the checks to report the luggage and she could not use just the passenger name to report the luggage. Now, its time to drive home in our TWO CARS from New Orleans to Baton Rouge and we have incurred an extra day of charges for our cars parked in long term storage by this time. ELEVEN PM!!!!! Thats 12 Passengers + NO LUGGAGE (21 BAGS) + EXTRa Day of Parking Charges! And the Worst Customer Service I could experience at such a Stressful Time. Here are all the Passengers names, We are looking for about two bags per person. Crystal Scott, Christopher Scott, Sybil Scott, Ridge Scott, Tyler Scott, Robert Battiste, Donald York, Kenrick Stewart, Freddie Mae Lamb, Marcus Spears, Carolyn Spears, Andrea Cunningham

Thank You
Crystal Scott