Nuts About Southwest

OK, Gary, I'm here, you can start now.

I have been a loyal, almost exclusive, Southwest customer since back in the 70's when you traveled between Dalls, Houston and San Antonio. When I was working full time I earned enough points to get the companion pass for several years. And I will say that I have enjoyed many Rapid Reward flights for me and my wife.
My concern now is that since I am now semiretired I only make one flight each month. That being from Tulsa, OK to one of the 7 West Coast states. With this in mind and after getting the mail about Tood Things Come To Those Who Wait, Like Not Waiting, I am dissapointed that I will be relagated to a B or C boarding pass since I will not achieve the 16 round trips in 12 months.
I just wanted to let you know that this program will cause me to shart shopping for an airline where I will not be looking at a center sear for long flights.
I would like your thoughts on this.
Thanks,
Larry Holt
1435 Buena Vista Circle
Springdale, AR
72762

After looking at the Business Select and the Business rates it looks like you have doubledl your fares. I am disspaointed. I think that you will find that this is not going to go over well with your regualr travelers.
Sorry,
Larry Holt

If, like me, you find that the embedded video is not showing up, the direct link to the video is http://www.youtube.com/watch?v=AUYpfJR4KEI

Whatever is supposed to be in the Gary-box did not come up on my #1 computer or my #2 computer. I think there is a problem with the site.

While I have no issue with the changes themselves, the implementation of these changes will be the key. Already, reports of gate Agents not enforcing the numerical order of the lineup has come up. This needs to get straightened out, and quickly. If someone has "paid for A", either by buying a BS fare or flying the required number of flights to be checked in at the 36 hour window, the lineup needs to be enforced. Otherwise, the A2 that came with that increased fare is worthless.

I'm Orlando based, a.k.a. massive family preboarding -- good luck if you just live here.

The new process has me looking at other airlines now and we will probably be droppig the Chase/Southwest Visa card. Once our Rapid Rewards are used we will probably go elsewhere now that Southwest is turning its back on a lot of customers, including me.

Dear Mr. Kelly,

I made the decision to switch to Southwest a few months ago; however, I'm already beginning to rethink that decision. Don't get my wrong, I absolutely love the changes your company has made with respect to boarding and otherwise. More importantly, I love the new attempts to appeal specifically to business passengers.

But with this new business-passenger approach, why would you discontinue your Chicago to New York flights??? I recently attempted to book a flight from MDW to LGA in February, only to shockingly learn that those flights are being discontinued in January.

Mr. Kelly, I respect your efforts to attract the business class. But how do you intend to keep that business if you don't offer one of the most popular routes around?

Please feel free to contact me at my e-mail address above. Having truly enjoyed my last few months since switching to Southwest, I'd love to hear why I should stay in light of my MDW-LGA concerns.

Thanks,

Scott Kramer

I am thrilled with the new boarding process. It is very frustrating to have booked early have an A3 ticket and watch the "pre-boards" Families with children OVER 5yrs walk right on and the Agents say nothing. Reserved spots in the line at the gate and my favorite, the FAKE handicap. How dare you! You should be so lucky NOT to have a disability but you stand there like nobody notices. If a wheelchair is required to get a passenger to a plane, doesn't it make sense that this passenger would require a chair to exit the plane? It's funny, people almost receive miracle "cures" during flight and require no assistance at their destination and will knock you over to get off the plane and get theur luggage FIRST. HOORAY for you! The new boarding process won't fix this, but this does need to be addressed. Thank you Southwest for your continued great service!!

Gary,
Thank you for asking for opnions. My name is John Zimmerman. I am about to go to Central Missouri State university. I am going to be a pilot. I attended your open house on june,10,2006. My passion for Southwest is strong, and hope to become a member of the Southwest Family and Culture. I NEVER flown on any commerical airplane except Soutwest. I loved the old new boarding pass system. First to checkin first to board no camping out in lines. I fly 9 roundtrips a year. Its puts a distaste in mouth now than I am or at least feel the I am being pushed away. I give you the best advetising there is word of mouth. I still think you are the best airline. I have been so loyal there was one time I changed flights and because of the flight change there was a sale that would have saved oh about 20 dollars, because you know you book at the current avaible price What did I do? I selected the fun fare instead of the internet one way and paid 8 dollars more.I did that because I felt bad about changing my flight on you 23 days in advance. When I am waiting at the gate and people are complaing(which did not happen often I defended you (southwest) and the employees. I feel sad that this is my reward for my loyality. I understand that you need to make more due to fuel. I for one would support a general fare increase instead. Ok 15-30 dollars higher a ticket fine . Maybe you could reward the people who fly 32 one way say a discount not offered to the general public? But again I love the concept of A1 A2 A3,etc. I just dont like the new business select or a-list. Oh yea by the way the new fare system is great. However I can see why people think fares are increasing. Problem with that is they dont see the red unavalable on the website. I checked prices on the 3 flights that I have booked now, and belive it or not they were the same if not lower.

Thanks for your time gary,

John Zimmerman

P.S I am hoping to have a good experiance with this system on December 17