Nuts About Southwest

I was on reserve.  There were three trips in open time, this particular run: the dreaded double-Sacramento flight that arrives after midnight, Central Standard Time. So I wasn't looking forward to the call from scheduling that I would soon be receiving, notifying me of my assignment. When they called, I gladly accepted, but on my way to the airport I found myself drowning in... read more

Don't look now (or do... yes, please do), but it's time for SWA Stew: Episode 2. Included in this episode are our trials and tribulations of winter weather, how to download some Southwest Swag, and feeling like a honey-roasted NUT. Oh, and Brooks can't read. read more

Customer Relations and Rapid Rewards Vice President, Jim Ruppel, said goodbye to his beloved mustache of 38 years recently at our CR/RR Department luncheon. The mustache, which is nearly as old as Southwest Airlines itself, has been around since Jim’s first semester of college- even his wife had never seen that precious skin underneath his nose. But Jim couldn’t hold on to the glory days of the... read more

We are very proud of the fact that fees don't fly at Southwest Airlines, and we stand alone among our competitors in the belief that airlines shouldn't nickel and dime our Customers.  We don't charge a fee to check your first or second bag, we don't charge a fee for a soda or a snack onboard, we don't charge a fee to talk to one of our Agents on the phone, and we don't charge a fee to change... read more